Prices, Orders and Delivery
What is the average book price?
The price of your book depends on the design and layout. Use our Price Calculator to calculate your production cost by entering the required information.
Note: With more than 300 copies, we will gladly create and customise printing quotes. Please contact our Author Care Team in order to get more information on this topic.
What are the shipping costs?
Regardless of the quantity of books, we charge a flat rate for each shipping order. Within the UK, it is £2.95 per order and £7.95 for international orders.
Note: To obtain the fastest service possible we will ship each piece as soon as it is ready, which means you may receive more than one package, however you will not be charged any additional costs.
When will I receive my order?
You will receive your order in approximately 8-10 working days.
Note: Unfortunately, we currently do not provide express delivery. We thank you for your understanding and appreciate your patience.
Does epubli deliver internationally?
Yes, we currently ship to the following countries: Austria, Belgium, Canada, Denmark, England, Finland, France, Greece, Ireland, Italy, Luxembourg, Netherlands, Norway, Portugal, Scotland, Slovenia, Spain, Sweden, Switzerland, USA, and Wales.
Does epubli do partial deliveries?
We certainly do. We also split orders to keep delivery times as short as possible. This will not incur additional costs of any kind.
Can I cancel my order?
According to the §3 of our Terms and Conditions, there is no right of withdrawal at epubli. Since your books are immediately sent to the printing press, the process cannot be stopped. Also, as the books are customised orders, we are not able to accept returns.
What is the minimum quantity I can order?
There is no minimum quantity to order and we can print your book as many times as you like.
Can I order a book without publishing?
Yes you can make and order a printed book without publishing.
How do I order a book?
To order a book you made, simply go to your ‘Book Projects’ in your account and select the book you would like to order by clicking ‘Order’. To order a book from our online bookshop, select the desired books and ‘Add to cart’. You may edit your shopping cart before ‘Check Out’. Once you have clicked on ‘Send Order’, we will process your order and you will receive it in 8-10 working days.
How do I redeem a voucher?
To redeem a voucher, simply enter the code at the shopping cart stage during checkout and the amount will automatically be deducted from your order.
What payment methods are available?
You can pay by credit card or by bank transfer in advance,
Note: If you select bank transfer as the payment method, your order will be released as soon as the invoiced amount is credited into our bank account.
Can I change my order?
Once you have submitted your order, no changes are possible. Please make sure your order summary is correct before it is submitted.
What if my order is wrong?
If the order comes with an unexpected misprint or is faulty in anyway, we will take full responsibility and replace the defective copies. Please let our Author Care Team know within 14 days and hold the receipt of the goods.
Note: If your delivery was damaged during the shipment, please keep the packaging as proof of purchase.
How do I track the status of my order?
The status of your order can be found in ‘My Account’ under ‘Orders’ . Here you will be able to see all your orders and their current status.